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Terms & Conditions

 

Delivery Information


Wallmurals4.me offers Free Shipping via DHL to our users worldwide. Please allow 3-7 business days for processing and printing your order. Once your order is dispatched, an email will be sent to you along with a tracking number. DHL will have your package delivered within an additional 3-8 business days, depending on your location. Delivery time of maximum 15 days includes time needed for processing and printing your order, outgoing customs clearance and transport to your county’s custom. Possible delays in delivery caused by input customs clearance of some countries are not under our competence and we can’t take any responsibility for it. Final price of our products does not include possible costs of incoming custom clearance or taxes that some countries apply and they are buyer’s responsibility.


Your wall mural will be packed in long cardboard tubes with extra care taken to ensure that every wall mural is securely packaged. With every delivery we also include a guide for installation, but in case you are not sure you can also view our video presentation or read instructions here.


Returns & Refunds


All our wall murals are printed on demand. The murals we send you, are made just for you, the way you want them.


WallMurals4.me does not offer refunds, exchange or returns on any of its products, except for: incorrect, damaged and defective items, within 30 days of the date of receipt. Whilst we carefully check all products before packing and dispatching them to you, if you receive a mural, wallpaper or sticker product that is either incorrect or damaged, please contact our customer service team for detailed instructions of return by email This email address is being protected from spambots. You need JavaScript enabled to view it. or phone: 00381605303502.

 

For damaged or defective products, please follow the instructions below and we will quickly send you a replacement.


1. Take a photo of the damaged item; please include a photo of the box if it was damaged.
2. Send your photos via email to us at: This email address is being protected from spambots. You need JavaScript enabled to view it.. Be sure to include the full name on the order, your order number, and a brief description of the damage.
3. We will email you next business day confirming your replacement and then produce and ship out your new mural.


If the damage or quality issue is not apparent in the photo, we may request that you provide additional information or return the item by mail before the return can be processed.

 

In case of returning goods and money refund to buyer that previously paid using some of available paing cards, partly or whole amount, no matter the reason of returns, Wallmurals4.me is obligated to return money using exclusively VISA, EC/MC and Maestro methods of payments.


Payment/Currency converting info


All payments will be executed in local currency of Republic of Serbia - serbian dinar (RSD). Prices on our shop expressed in currency by your choice are shown converted from RSD by current ratio of National Bank of Serbia. Amount of your purchase collected from your payment card will be in your local currency converted by the ratio used by card organizations, which is unknown to us in exact moment of transaction. Due to this, there is a possibility of slight difference comparing to the original price shown on our website. Thank you for your understanding.


Privacy Policy

 

On behalf of Wallmurals4.me we are taking full commitment that we will keep privacy of all our buyers safe. We are collecting only necessary, basic data of our buyers/users, and data needed for doing good business and informing our users according to good business customs and giving only high quality service. We give all our users possibility of choice including decision whether or not they want to unsubscribe from mailing lists used for marketing purposes. All informations about our users/buyers are kept secret and are available only to our employees that need them for business purposes only. All employees of Wallmurals4.me are obligated to respect principles of privacy.


Personal data


The personal data you provide us with is used to process your order, fulfill our obligations and give you excellent service. Your data is treated with the most confidentiality and will never be passed on to a third party. If you are concerned about your data you have the right to request access to the personal data we may store about you – to either view, correct or delete the data. If you have signed up for our newsletter we may use your email address in marketing purposes. However, you can unsubscribe at any time.


Secure payments


While entering data about your payment card, classified informations are transferred through network in a secured, encrypted form using SSL and PKI systems as latest technology of encryption. Safety of your information during payment transfers is guaranteed by ChipCard A.D. Belgrade, therefore whole process of payments is being done on ChipCard pages. Wallmurals4.me does not handle your card details at any moment.


Information on cookies


This website uses cookies to enhance the user experience. A cookie is a text file with small piece of data that is saved on the user’s computer. It is not necessary to accept cookies to visit our website. However, if you would like to place an order or add an item to your shopping cart, you will need to set your browser to accept cookies so you can use the shopping cart and checkout.


Social plugins are used


Our website may use social plugins (“plugins”) provided by social networks, in particular Facebooks “like” button, Google’s “+1” button, Pinterest “Pin” button and Twitters “Tweet” button. When you visit a page that displays one or more of such buttons your browser will establish a direct connection to the respective Facebook, Google, Pinterest and/or Twitter server and load the button from there.


Photo upload


By uploading your photo using option "Upload your photo" you take full responsability that you have all rights over the mentioned photo.